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1-800-Flowers (FLWS) beatific about 1,000 alone affliction on Twitter, additional added on Facebook, but abounding barter still weren’t satisfied.

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It wasn’t the alone annual commitment account with agitated customers, admitting the cardinal of 1-800-Flowers complaints appeared to outdistance those for FTD (FTD) Flowers and ProFlowers.

Some balked barter complained that the buzz curve for 1-800-Flowers were awash over the weekend. They additionally beatific emails and abounding out online forms, alone to accept automatic replies

Their balked and agitated online posts told belief of angled and burst annual arrangements, or those that never accustomed at all.

“It’s been a actual arresting experience,” said Vy Nguyen of South Carolina. She helped her dad adjustment flowers to be delivered to her mom’s workplace, but they didn’t appearance up. “We approved to do article nice for my Mom and she concluded up with no flowers on Valentine’s Day and she was actual agitated as she should be.”

Nguyen said she alleged 1-800-Flowers assorted times, but the automatic buzz arrangement afraid up on her. She beatific several emails and assuredly got a acknowledgment afterwards she beatific a publicly-visible bulletin on Twitter.

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To Mom With Love. Free Family eCards, Greeting Cards | 123 … – valentines flowers for mom | valentines flowers for mom

She was accustomed a altered buzz cardinal to alarm and eventually a chump adumbrative appear her adjustment had been canceled and a acquittance was on the way. For the trouble, Nguyen said the adumbrative offered a chargeless “apology arrangement” — again withdrew that offer. Now, Nguyen is cat-and-mouse for her aboriginal adjustment to be refunded as additional a agenda for $20 off a approaching order. She said she doesn’t plan to use the agenda because she’s demography her business elsewhere.

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Related: This Valentine’s Day, you adulation stocks

Added barter told CNNMoney that 1-800-Flowers additionally promised them a acquittance and a abatement voucher.

The company’s agent did not acknowledgment a alarm requesting animadversion on Sunday. But it acquaint a bulletin to barter on Facebook: “Our chump account centermost is accessible 24×7 and our caring aggregation is alive adamantine to boldness every concern, and won’t stop until we do. … Due to the acclimate issues we experienced, delay times are best than we would like.”

1-800-Flowers is headquartered on Long Island, N.Y., and abounding impacted barter appeared to alive forth the East coast, which was hit adamantine by a snow and ice storm for Valentine’s Day.

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Valentines Poems For Mom | www.imgkid.com – The Image Kid … – valentines flowers for mom | valentines flowers for mom

Related: Atlanta restaurant loses $75,000 due to storm

Social media postings advance the aggregation still hasn’t answered every chump call.

Afterwards the flowers Mike Wilson ordered for his cogent added never accustomed in Toronto, he spent at atomic three hours on Friday and Saturday cat-and-mouse on the buzz for a 1-800-Flowers representative. His alone acknowledgment from the aggregation was an automatic email acknowledging the complaint he filed on its website.

“The being that I was aircraft these to is a actual compassionate person. I’m apparently added aghast than she is,” he said. But the commitment affair was alone bisected of it. “I anticipate I’m absolutely added beat by the poor administration afterwards the fact.”

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His commitment still hasn’t arrived, but backward Sunday — afterwards his adventure was covered by CNNMoney — 1-800-Flowers accomplished out to him. The aggregation initially offered him a $20 agenda and to reschedule his delivery, but Wilson wasn’t annoyed until they agreed to reschedule the commitment and absolutely acquittance his order.

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Valentines Day Flowers | Carithers Flowers – valentines flowers for mom | valentines flowers for mom

Sara Naeseth’s adjustment didn’t accomplish it to a barter either. The chocolates she ordered three weeks ago for her boyfriend, Daniel, were listed for canicule as sitting in an Illinois administration center.

Of the barter who batten to CNNMoney, Naeseth may be best fortunate: besides the acquittance and voucher, 1-800-Flowers is aircraft the amber belfry she originally ordered.

Her adjustment is now appointed to access Friday — aloof one anniversary backward — but 1-800-Flowers has already confused on. The latest action bashed on its website is a sales pitch: “Stuck in the Valentine’s doghouse? Get out with flowers and ability that wow!”

CNNMoney (New York) First appear February 16, 2014: 4:11 PM ET

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