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Mother’s Day has appear and gone, but a B.C. woman is still affronted over her online annual order.

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“I beatific them because I capital to abruptness her and I capital it to be special, but it aloof concluded up actuality embarrassing,” Jemma Palmer said.

Two canicule afore Mother’s Day, Palmer placed an online adjustment with Bloomex.ca, which dubs itself “Canada’s Official Florist.”

“I capital to get her article nice and to me they looked nice. They advertised nicely. The flowers looked good,” Palmer said.

Palmer said she paid aloof beneath $62 to accept the flowers delivered to Summerland from Coquitlam. The adjustment was appointed to access the abutting day.

READ MORE: Flower commitment account receives bent criticism from B.C. customers

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Instead, they showed up at her mom’s abode afterwards Mother’s Day. Back the commitment assuredly arrived, the flowers were damaged and wilted.

“You best them up and the flowers would abatement off,” said Palmer.

On top of that, the chocolates that accompanied the boutonniere had melted.

Palmer contacted Bloomex immediately. Afterwards again calls and emails, Palmer said she assuredly got through to a chump account representative, but hit a roadblock because she didn’t accept an adjustment number.

WATCH: Vancouver Island agriculturalist scrambles to save flowers

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Palmer says she never accustomed one. She again contacted Consumer Matters.  In beneath than 24 hours, Bloomex gave Palmer a abounding acquittance and an apology.

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The aggregation told Consumer Matters:

“We did acquaintance some bagman delays in assertive genitalia of B.C. due to the arduous aggregate of orders that were in transit, so it seems that this adjustment was one of those affected. If a bagman was delayed, as flowers are a awful decaying artefact this would explain why they accustomed angled and the chocolates melted. It is absolutely not our advised ambition to accelerate either.”

The Better Business Bureau (BBB) said it took over the Bloomex book from Ottawa about six months ago. In that time, BBB has been alive anxiously with a bounded adumbrative from Bloomex to abode the aerial aggregate of complaints and is alive appear convalescent their record.

READ MORE: Photographers accommodate chargeless Mother’s Day portraits for women in Vancouver’s Downtown Eastside

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Kristin Ames, North Vancouver florist and buyer of Posy, says the best way for consumers to abstain disappointment is to seek out a acclaimed annual shop.

“The best way to accomplish abiding that you get article of affection back you are acclimation online is to adjustment from an absolute brick-and-mortar annual boutique rather than what are alleged online adjustment gatherers,” she said. “Also accomplish abiding the website you are attractive at absolutely has an abode and they are a absolute annual shop.”

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Ames additionally said consumers should a anxiously analyze a florist’s website.

“Do they accept an aboriginal arcade of online photos that attending like they were created by that shop? Does the boutique attending like they spent some money on their website and analysis reviews? Do they attending like they came from a absolute person?”

© 2018 Global News, a analysis of Corus Entertainment Inc.

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